FAQs

Our DeGoogled Phone is based on the Pixel Phone + Graphene OS + Custom Configuration, which is considered to be the most Private phone available. Our DeGoogled Phone is well suited to individuals seeking a very private phone.

Our Secure Phone builds on our DeGoogled Privacy Phone by adding extreme security, achieved by using only the latest Pixel Series Phones and custom configuring security and exploit protection. This yields the highest level of security possible while retaining the exceptional privacy of our DeGoogled Phone. Secure Phone is designed for:

• Individuals seeking high security against hacking / high privacy against Google, Apple and spyware.

• Professionals requiring a secure phone for safeguarding sensitive data and communications.

• Organizations aiming to equip their employees with a high security phone.

• Lawyers seeking protection for themselves and their client data.

YES - just pop your SIM card out of your old phone and into your new Pixel Graphene phone and you are ready to make calls, texts and use your data plan.

YES - our Pixel Phones with Graphene OS support Dual SIM via one physical SIM and one eSIM which the user downloads from their mobile network provider.

Please view our eSIM Setup Guide for assistance.

YES - our Pixel Graphene OS Phones are based on the latest technology which are compatible with all mobile networks in Australia.

YES - our Pixel Graphene OS Phones are based on the latest technology, so can be used in all countries, though not all mobile networks in the USA and Japan are compatible.

NO - Unfortunately we no longer export to other countries due to the high level of orders we receive within Australia and due to the international banking, credit card fraud and freight logistic challenges.

May we suggest you do an internet search for "graphene os phones for sale" in your country or region.

NO - we no longer offer that service for multiple reasons. We only sell new phones, configured and ready to use, as per our website offering.

YES - After we configure your phone ready to use, we install the Aurora App Store [spy-free] which gives you anonymous access to Play Store apps. You can download, update, and search for new apps like you would with the Play Store, only privately.

YES - Along with typical phones apps for phone calls, text, camera, etc, we add spy-free apps such as: Sat Nav, Proton Mail and VPN, Signal, Vanadium Secure Browser, Office Suite, To Do, Calendar and Weather.

YES - You can install all your preferred apps like your banking apps, Gmail, your preferred VPN, and work apps too. Just use the included Aurora Store to add your required apps, as per our New User Guide.

The only apps that are more challenging are PAID apps, as you don’t use a credit card with our free, anonymous Aurora App Store. You can still install your paid app if that’s critical for you, by adding your app through the Google Play Store and your account logins.

YES - If you wish to disable 5G for personal reasons, please refer to our Pixel New User Guide and follow the simple instructions.

YES - Graphene OS supports the official release of Android Auto. Please view our Android Auto Installation Guide for assistance.

NO - We fully remove the A.I. that comes on the standard Pixel Android Phones.

Most users do NOT require Multiple Users Profiles". One use could be to have a second profile labelled "kids" if you wish to share your phone with your children to play games while keeping your important apps and documents secure in the primary profile.

NO - It is considered dangerous to use an old phone running an old OS [Operating System]. Newer operating system not only receive security updates but also receive important privacy enhancing updates too.

The Pixel Phone has a Two Year Warranty which is supported via the original purchase receipt from our Australian supplier that we provide to you.

YES - PayID Payments are a more secure payment option that allows the sender to confirm their money is actually going to THREE CATS [rather than a scam account] before they send the funds.

We also still accept payment into our THREE CATS account via the traditional BSB + Account Number for those who have not yet become informed about PayID.

We are a small local I.T. service provider, and as such all purchases are final.

However, we may, at our discretion, offer an order cancellation and full refund for your phone order, if you have only just ordered and paid, and we have not yet purchased phone stock for your order.

Additionally, if we have not yet begun the phone configuration per your order, and if it is a Stocked Item (i.e. not purchased in non-stocked phone models). As of August 1, 2025, our stocked models are: Pixel 8a, Pixel 9a as per our website. The new Pixel 10 series are non-stocked and bought in per paid client orders, and not available for cancellation and refund.

NO - We do not offer a Return Your Phone service. As we purchase physical products on your behalf, and then customise the software, we are unable to accept return of products, as the original store / providers do not accept product returns as the original packaging / box has been opened. If you have a physical issue / fault with the product, please review the original purchase receipt we provided with your product, and contact the suppler who issues the receipt.

YES - We have an online New User Guide for our DeGoogled Phones and Secure Phones.

YES - Due to the large number of new users each month, we provide a New User Guide to help onboard new users as quickly and easily as possible. We have also written specific Guides to help users with issues, which can be found via the menu, under Guides.

After reading our Guides, should you wish to learn more, or seek to customise Graphene OS further, we suggest visiting the Graphene OS Forum. There are hundreds of active users keen to share a wealth of information and answer your questions.

Additionally, paid clients are always welcome to contact us should they have need such as a Warranty Claim, etc.

If you have lost your password, please visit our Lost Password Guide for assistance.

If your app wont open or closes each time you try to open it, please visit our App Wont Open Guide.

If you have received your new phone and inserted your existing SIM, and can not send or receive SMS Messages, or have Mobile Data issues, please visit our SIM Mobile Problems Guide.

If you are having problems with charging your phone, or it will not start up normally, please visit our Trouble Charging or Starting Guide.

NO - We are not a scam :] Please visit our Scam or Honest page where we detail how you can verify our creditability and why you can trust us.

The standard iPhone and Android phones send your data back to Apple or Google up to 90 times per hour. They listen to your conversations, track your location, your proximity to other phones, what apps you use, which websites you visit and more.

A DeGoogled phone keeps your activities private by preventing your phone OS [Operating System] from spying on all your personal activities.

DeGoogling a phone requires that we wipe the original OS [operating system] off your phone and install a custom OS that has all the google spyware removed. The custom OS is safe, open-source software, that programmers have reviewed to ensure it is safe for you to use and does not spy on you!

Graphene OS [Operating System] is considered to be the most private and most secure OS available, providing significant benefits over other "privacy operating systems" and over standard Android OS and Apples iOS.

For additional information, please view our Privacy OS Comparison.

NO - Graphene OS has been designed specifically for the Pixel Phone which includes a Secure Encryption Chip that no other phones have.

NO - Apple deliberately blocks any changes to the iPhone OS [operating system] so it is NOT possible to stop Apple spying on iPhone users.

YES - If for some reason you wish to restore your Pixel phone to its original Android OS, it can be reflash with Android OS, returning the phone to its original state.

NO - Pixel phones are designed to support custom OS [Operating System] installations, so installing Graphene OS does NOT void your 2 Year Pixel Warranty.